Pinflow Privacy Policy

Effective Date: July 27, 2024

Welcome to Pinflow, a crowdsourced delivery app developed by Katistix. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

a. User Data

  • Location Data: We collect and store your location data only while you are actively delivering an order as a courier.
  • Order Data: We collect information about the orders placed, including details of the sender, recipient, and the courier who delivered the package.
  • Chat Data: We store messages exchanged between users who place an order and couriers delivering the package.

b. Authentication Data

  • Google Account: Authentication is done via your Google account. We collect your Google account information to create and manage your account on Pinflow.

c. Payment Data

  • Payment Information: All payments are processed through Stripe. We do not store your payment information directly. Stripe stores and processes your payment information and payout bank IBAN details.

2. How We Use Your Information

  • To Provide Services: We use your information to connect users placing orders with couriers, facilitate communication, and ensure successful deliveries.
  • Location Tracking: We use location data to track couriers in real-time during deliveries for efficiency and security.
  • Order Management: We use order data to manage and track delivery requests and fulfill our service obligations.
  • Payment Processing: Payment information is used by Stripe to process transactions and payouts.

3. Data Sharing and Disclosure

  • Service Providers: We share necessary information with service providers like Stripe for payment processing.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. All sensitive data, such as payment information, is securely handled by Stripe.

5. User Rights

  • Access and Correction: You have the right to access and correct your personal data.
  • Deletion: You can request the deletion of your data, subject to legal and contractual obligations.
  • Withdrawal of Consent: You can withdraw your consent for data processing at any time, which may affect your ability to use our services.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@katistix.com.

Thank you for using Pinflow.

Katistix